Frequently Asked Questions
Everything you need to know about our natural beauty essentials.
Are your products truly all-natural?
Yes, at The Yellow Bird, we believe in full transparency. Our products are formulated with high-quality, plant-based ingredients and are free from synthetic fragrances, GMOs, and harsh chemicals.
Do you test your products on animals?
Absolutely not. We are a 100% cruelty-free brand. None of our finished products or raw ingredients are tested on animals at any stage of the process.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is mostly full.
Are your soaps and creams safe for sensitive skin?
Yes, our formulas are specifically designed to be gentle. However, because everyone's skin is unique, we always recommend performing a patch test on a small area before full use.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our shipping zones to reach our global community soon.